Privacy Policy

When you place an order through Switchback Longboards, you are entrusting us with very important financial and personal information and we understand that you may have concerns about privacy issues on the Internet.

Switchback Longboards feels that protecting the privacy of our customers is one of our most important jobs.Your personal information, although it is shared with SBLB, it belongs to you. When we refer to “personal information”, we mean any information about an identifiable individual, whether it concerns your email address, where you live or credit card information. We feel that it is your right to be able to buy in a safe and secure environment and to know how your personal information is being used.

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Switchback Longboards promises that your personal information will never be shared, traded, sold or used in any manner not explicitly approved by you. Only authorized SBLB employees are allowed to access this personal information.

We are required to store your personal information by the Canada Revenue Agency (CRA). It also helps protect you in the case of a lost or missing receipt, because we can reissue a receipt for your tax purposes. Finally, the storage of personal information helps protect you against credit card fraud, because the records of all transactions are kept for reference in the case of a dispute.

During the course of your order, your credit card information is processed by Shopify Payments. The only other circumstances under which we would divulge any personal information to a third party is upon subpoena or order from a legitimate court, police agency, the CRA, or if requested by a credit card issuer in the case of a dispute. In any case when your information is shared, Switchback Longboards will demand reasonable assurance that third parties will protect your information in conformity with our privacy practices.

Privacy is important to you and it is important to us.

For more information about our privacy practices, please contact us by e‑mail at or by mail using the details provided below:

Switchback Longboards
183 Queen Street East
Toronto, Ontario, Canada 
M5A 1S2