Terms and Conditions

 

The contents of switchbacklongboards.com are provided "AS IS" and may contain errors or inaccuracies and may not be complete or current (we strive for 100% accuracy but we are only human). We reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to modify, change or update information (including pricing and/or product code numbers), at any time without prior notice. We may terminate your access or suspend your right to access to all or part of switchbacklongboards.com, without notice, for any conduct that we believe is in violation of any applicable law or is harmful to the interests of our web site. We reserve the right to change this policy at any time and will post any changes to this policy on the effective date of change.
 

Shipping

Switchback Longboards provides free shipping on every order over $50 to anywhere in Canada and over $100 to continental US.  All orders under the minimum for free shipping are eligable for flat rate shipipng at a rate of $25. International orders unfortunately are not eligible for free shipping. Canadian orders will either be shipped Fedex ground or Canada Post, unless otherwise specified or requested. Fedex cannot deliver to PO Boxes, so Canada Post will be used in these instances. Small packages might also be shipped via Canada Post instead of Fedex as Canada Post has better rates and just as fast transit times. Approximate Transit Times Vancouver Island and the BC Lower mainland – 1-2 Business Days Everywhere else in Canada – 3-7 Business Days. Orders placed before 2:00pm PST will usually ship out the same business day but may take up to 3 business days processing. No internet orders will ship Saturday, Sunday or statutory holidays. Any address changes or redirections made after the order has been shipped will be subject to a $10 surcharge. We WILL NOT declare packages as gifts or with lower values.  All Canadian orders are duty and brokerage free.  You will not be charged by the courier when the item arrives.  Any international orders may be charged a duty or brokerage fee upon delivery.  It is not up to us to decide what rates will be charged.  Please check with your local government for expected rates that you may or may not be charged.
 

Payment Information

All prices are in Canadian dollars. We accept Visa, Mastercard, American Express and Paypal as payment options in Canada. Canadian orders will also be charged the appropriate Canadian tax for the province it is being shipped to. International Orders Prices are in Canadian dollars. We cannot accept credit card payments for orders outside Canada and the US, as we cannot verify shipping addresses for credit card purchases. Orders made from the United States will only be accpeted with a shipping address that matches the billing address.  If you are a buyer in a country other than Canada or the US we accept payment by PayPal only, and ship only to your registered PayPal address. Sector 9 products may NOT be shipped outside of Canada.  Many countries impose their own duties and taxes on items being shipped from Canada. We are not responsible for duties, taxes, or any other fees charged by your country. It is against the law to falsify customs documents. We WILL NOT declare packages as gifts or with lower values.

 

Privacy Policy

 

Protecting your privacy is a top priority to Switchback Longboards. We are in the business of selling skateboard gear, not names or personal information. Switchbacklongboards.com has created this privacy policy in order to disclose our information gathering and dissemination practices for this web site. What we collect: · We may collect your name, address and phone number. We will need this information to complete and process your order. This information is viewed only by the owners and employees of switchbacklongboards.com if they are involved in the completion, delivery or customer support of your order. How this information is used: The order is processed and kept in our confidential files for record-keeping purposes. ·Credit card numbers are NEVER stored on the Internet. How this information is used: Once the order is processed, the credit card information is deleted and must be reinserted when you purchase again. · Email address. We require an e-mail address to contact you if we have a question regarding your order. This information may be disclosed to trusted persons working together with switchbacklongboards.com if they are involved in the completion, delivery or customer support of your order. How this information is used: Customers that open an account may receive notifications of new arrivals, discounts and updated information from our web site. You may "Opt Out" of receiving these emails by using the "Unsubscribe Me" link at the bottom of every e-mail. · Cookies. Cookies are a message that a web server transmit to a web browser to personalize the user's experience on our web site. Cookies can help store personal information about you so that when you return to the site you have a more personalized experience. Have you ever returned to a site and have seen your name mysteriously appear on the screen? It is because on a previous visit you gave your name to the site and it was stored in a cookie so that when you returned you would be greeted with a personal message. Cookies do not act maliciously on computer systems. They are merely text files that you have the option of deleting at any time. Both Microsoft Internet Explorer and Firefox can be set to reject cookies if the user prefers to use the Internet without enabling cookies to be stored. Please note that you create a customer account you must enable Cookies on your browser. In Internet Explorer, follow the Tools/Internet Options/Security menu to set Cookie Preferences. Legal Disclosure We reserve the right to monitor, and disclose to, government officials or law enforcement, without your consent, any communications and personally identifiable information, whenever prompted to do so by legal authorities, even when you have requested that your information not be disclosed to third parties. Any rights not expressly granted herein are reserved.

 

Return Policy

 

· If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange. · You can return your purchase for up to 30 days from the purchase date. Products must be in the new condition you received them in and in the original box and/or packaging. · Return shipping is absolutely free if we made an error with your order. · Sorry, but if you received FREE SHIPPING on your original order and you simply changed your mind and want to return the item, you will be refunded the merchandise amount minus our shipping costs. If we made an error on your order, you will receive a full refund. · DID YOU BUY A CLEARANCE ITEM? Sorry, but all clearance sales are final which is why you got the sweet deal! How to Start Your Product Return: · Send an email to info@switchbacklongboards.com · Please include the following: full name, order number, products and reason for return. · You will then receive an email with return instructions and a RMA Authorization Number. You must post this number on the outside of the box you are returning. · Ship the product to: Switchback Longboards – ATTN: RETURNS #4 –1850 Northfield Road Nanaimo BC, V9S 3B3 · Once the package is returned and inspected, we will either refund or exchange the merchandise according to your instructions. *We make it easy for you, but we do reserve the right to assess a 25% restocking fee if the return does not meet the return guidelines or the product is not in “new condition”. · If you have any questions whatsoever about returning a product, please call our shop at 1.888.755.7948 and ask for Kelsey. He will personally take care of you.

 

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